• William Schoenig, Facilities Mgr.
    The Hanover Insurance Group

    Nature of Work

    A facilities manager oversees a commercial or residential property and makes sure that everything is in working order. Hours may vary, and sometimes this job requires the facilities manager to be on call to respond to emergency maintenance situations. The manager may be expected to have some experience in handiwork, including electrical, heating and cooling, plumbing, carpentry, and painting. These jobs are either carried out or delegated by the facilities manager.

    The facilities manager may also oversee the landscaping and grounds-keeping department. To prevent emergency situations from occurring, the manager will often inspect the property for things that need to be repaired. The manager will often supervise other employees and will work with third party workers, who will help facilitate the smooth operation of the property. Therefore, some management experience will come in handy. 

    The manager will often be given a budget to stay within, so it is important to adhere to it and to find the most cost-effective materials and labor rates without compromising quality. The ability to use a computer proficiently is important to do things, such as being able to create activity reports, to track budgets, and to communicate with other parties. Strong communication skills are needed, in order to work well with residents and other employees.

    Education Requirements

    Some jobs will require a high school diploma plus relative experience. Others require a bachelor’s degree in engineering or a related field. Some jobs require licensing in various fields, such as HVAC, plumbing, and electrical work. 

    Advancement Potential

    Depending upon the size of the firm (and the job titles used by that firm), facility coordinators and managers may advance to director level . 

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